April 25, 2023
When running a business, you will inevitably run into people who had a different expectation of what you were giving them, and when they don’t receive it will get angry. Very angry. So… what do you do when that happens? When a client starts raging, threatening to sue, leaving nasty emails, publicly slandering you… it can feel like a LOT.
SO today we are sitting down and walking you through what WE do in circumstances like this, what we recommend, how to solve the situation as best you can, and how to do so with integrity and grace.
You have a client angry with you. A LOT of entrepreneurs have been in this situation. Expectations have not been met for whatever reason. Balls were dropped. And they are MAD.
We’ve talked with so many coaching students in the past on situations they’ve been in where clients are raging, leaving email after email seemingly screaming at them, leaving public reviews slandering their name, demanding refunds, threatening to sue, etc. Oftentimes you literally just want to bend and do whatever it takes to make them go away and be happy or at the very least not be angry with you. But at the same time, you’re balancing standing your ground as a respectful business owner who has established boundaries and you’re trying to not let a client walk all over you.
There’s a fine line between blessing your client and having a “client is always right” mentality and being too firm with your head in the ground unwilling to budge or have the grace of any kind.
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WASSUP FRIENDS. We’re Evie + Lindsey, co-founders of this wild partayyy called The Heart University. Our goal is to empower entrepreneurs to kick freaking BUTT in their businesses, dive down into the heart of their why and how, and serve you with all possible tools you’ll need to up-level your business game and CRUSH those goals of yours.
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